OUR GUARANTEES
We’ve partnered with USPS, UPS, FedEx and DHL to ensure your orders arrive quickly and securely. You’ll always have a reliable tracking number to easily follow your shipment every step of the way.
Any questions? We’re here for you every step of the way. Your satisfaction is at the heart of everything we do, and we're dedicated to making your experience exceptional.
We take pride in the quality and craftsmanship of our jewellery. To show our commitment, we offer a 30-day money-back guarantee on every purchase. If you're not completely satisfied, simply return your order within 30 days for a full refund. Your happiness is our priority!
FAQs
We're here for you! Whether you have questions about our jewellery or just want to chat about your favourite pieces, we're here for you every day of the week.
Our hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
We aim to respond within 24 hours, but we always strive to respond to you as quickly as possible.
✉️ Email: info@lunalucasjewels.com
Your happiness is our priority. If your jewelry isn’t quite right, you can return it within 30 days of receiving it. Simply send us an email, and we’ll handle the rest.
We’ve made payment easy and secure. You can use Amex, Visa, MasterCard, Apple Pay—whatever works best for you.
Every piece of jewelry is crafted with precision and love. We use high-quality materials, paying close attention to every detail to create timeless designs that will last for years to come. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
To keep your jewellery looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewelry care, feel free to reach out—I’m here to help!
Yes! We’re delighted to offer FREE shipping across Canada for all orders. Once your jewellery is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep.
As a family-owned and operated business, we are proud to have served over 10,000+ online customers in Canada and look forward to serving you too! We are dedicated to ensuring your satisfaction and providing you with an unforgettable shopping experience.
Thank you for being part of this journey.
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