Shipping Policy
Shipping Policy
Key information:
- Order Cut-off Time: 15:00 GMT
- Processing Time: 1–2 business days (Monday–Friday)
- Delivery Time: 4–6 business days (Monday–Friday)
- Free Shipping on all orders
Shipping details
To ensure your order is processed the same day, please place it before 15:00 GMT. We’ll pack and ship your order within 1–2 business days (Monday–Friday). After dispatch, you can expect delivery in about 4–6 business days.
Shipping Costs
We provide free shipping on all orders.
Order Delays
While we strive to deliver on time, unforeseen delays may occur. If your order takes longer than expected, we’ll keep you updated. For any questions, feel free to contact us at info@lunalucasjewels. us.
Damaged or Incorrect Order
If your order arrives damaged or if you receive the wrong item, please reach out to us at info@lunalucasjewels. us We’ll resolve it quickly for you.
Cancelling Orders
If you need to cancel your order before it ships, just email us at info@lunalucasjewels. us If the order has already been dispatched, you can start a return once it arrives.
Company Information
Luna Lucas Jewels is operated by Heychic SL, a company based in Spain.
Company Number: B21765946
Company Address
Brujula n14,
29010 Malaga, Spain
Customer Service Contact
Email: info@lunalucasjewels.us
Phone: +34631755949
Business hours:
Monday – Friday: 9:00 – 18:00 GMT